Account Frozen and such...

[fr33lanc3r]

Originally Posted by nuaeman

Have you guys ever had any of your e-currency account frozen before especially paypal and egold? How can we avoid such things to happen? Does this problem can be solved easily or it might be tedious enough to open another account?

i've got both of them frozen my e-gold account was hacked and i ask them to block that account till we can figure out how to solve it. after struggle securing my e-mail, i'm very happy to ask e-gold to restore my account. you know what, they replied, "how shall we know you're not the hacker"

[ajacx]

egold account is unsafe for me...i don't think that egold is the best choice since we have many merchants to use beside egold..my egold account has been block with out any reason

[fr33lanc3r]

Originally Posted by ajacx

egold account is unsafe for me...i don't think that egold is the best choice since we have many merchants to use beside egold..my egold account has been block with out any reason

other than it can be hacked easily, e-gold dont really have a standard procedure to handle scenario like this. you can open as many account as you like with any details you want. the problem is sometimes you dont remember that detail lol

[challs12]

My brother has a problem with e-gold. He changed his e-gold passphrase and email password at the same day, but right the next day he forgot the new passphrase and the email password. He had contact e-gold for new passphrase and he got it but still cannot open his e-gold account since e-gold sent AccSent pin to his email. Previously he called e-gold and he can talk to e-gold staff, but now when he call e-gold, there's nobody answer the phone. I think he will just lost his $82 there.

[id62000]

Originally Posted by challs12

My brother has a problem with e-gold. He changed his e-gold passphrase and email password at the same day, but right the next day he forgot the new passphrase and the email password. He had contact e-gold for new passphrase and he got it but still cannot open his e-gold account since e-gold sent AccSent pin to his email. Previously he called e-gold and he can talk to e-gold staff, but now when he call e-gold, there's nobody answer the phone. I think he will just lost his $82 there.

Can you tell me how you/your brother contacted e-gold the first time?

[fr33lanc3r]

Originally Posted by challs12

My brother has a problem with e-gold. He changed his e-gold passphrase and email password at the same day, but right the next day he forgot the new passphrase and the email password. He had contact e-gold for new passphrase and he got it but still cannot open his e-gold account since e-gold sent AccSent pin to his email. Previously he called e-gold and he can talk to e-gold staff, but now when he call e-gold, there's nobody answer the phone. I think he will just lost his $82 there.

this is what i'm talking about, sometimes we could just forgot the password and ask for a new pin to be sent to our e-mail. normally there wont be a problem with the new pin so i'm not sure what's wrong with your brother's account. he should've clear things up on the first call

[AzeAzeAze]

i never got a limited paypal account ! just e-gold has blocked my 1st account because i was using HYIPs and i didn't knew about their report about that ! but recently none has frozen my account !

[challs12]

Originally Posted by id62000

Can you tell me how you/your brother contacted e-gold the first time?

First he sent contact support through e-gold website. Then he made a phone call, but there's no answer. Then someone from e-gold call his phone and he can talk to them but the connection was very bad at that time. In his e-mail he ask e-gold to block his e-gold account because he forgot the passphrase and his e-mail password that he just changed. He though his email and e-gold were hacked. Then e-gold sent him temporary passphrase to his home address. Then he try to use the new passphrase to login, then e-gold sent AccSent pin to his email address. Since he cannot open his e-mail, then he cannot open his e-gold due to the AccSent pin. Then he email e-gold telling them that he already got the passphrase but he still cannot open his e-gold due to the AccSent pin sent to his email that he cannot open. Then he call e-gold. In the email e-gold replied he can temporary disable the AccSent function provided that he reply the email (he also not sure the exact instruction here), but there's no reply. Then he try to call e-gold, but there's no answer or call back at all since then.

Originally Posted by fr33lanc3r

this is what i'm talking about, sometimes we could just forgot the password and ask for a new pin to be sent to our e-mail. normally there wont be a problem with the new pin so i'm not sure what's wrong with your brother's account. he should've clear things up on the first call

This is because he change both e-gold and email password at the same time as a routine precaution, but so unfortunate he forgot both.

I cannot let my brother join online forum because I'm afraid both of us got banned by forum admin since obviously we will use same ip address. But if admin allow, I can ask him to post himself. Maybe I can ask him to gave me the copy of his email correspondence from e-gold and yahoo about this matter and post it here.

[elliotthn05]

why should he use his friends account,he can register one by himself.if he continue use other persons account then he will meet many problems thats unpredictable

[star123]

Well so far my track records are very clear and I haven't any problems with any E-curruncy website. Only once a time my account was closed on Strompay due to payment problems with 12daily Pro but it will be re-open after contact them. PayPal is best for me and I used well so no problem for me.