Speaking of egold even the paypal doesn't have a live support, after a while I've been thinking, it might not be feasible for them.
Imagine if there are 100,000 members and let's say the ratio of customer service vs members is 1:50 and they would have to hire around 2000 just to ensure most of them will be catered. I let you guys think the salaries for yourself and they would have to raise fees and so on due to it. They need to make sure those customer services are well trained, do not say things that would tarnish their reputation and some others. I just checked and egold has 4,752,539 accounts and minus the duplicate accounts I believe there are like probably a million of actual members there and to cater this amount is too hassle and not worth for them to do so. For email support they can easily list out the priorities and look through problems quicker and so on.
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