Lilbit--Have you tried calling them? If you look under help and then on the right hand side of your screen you will see a link that says "contact us"---when you click on that it will bring up the ways you can contact them. One of the ways is by phone. When you click on that link--it will bring you to instructions on how to call them. I have used this way a couple times when I was having a security problem with my paypal account. Someone always answered.
Hope this helps.
I also have a paypal debit card. I mainly use it online when you can't check out through paypal. I have used it at my gas station and grocery store though. It is a great thing to have.
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